FAQ

Common questions about ordering, shipping and returns. If yours is not here, email support@crazypawz.com and we reply within 24–48 hours.

How long does shipping take?

Orders are processed within 1–3 business days. US delivery typically takes 7–15 business days from dispatch. We ship from our supplier network, which keeps prices low but means delivery is slower than Amazon — we would rather tell you that upfront than surprise you.

Is shipping really free?

Yes. Free standard shipping on every US order with no minimum, and free standard international shipping. Nothing is added at checkout.

Do I get tracking?

Yes. You will get a tracking number by email as soon as your order ships. If it has been more than 5 business days without one, email us.

What is your return policy?

60 days from delivery. Items must be unused and in original packaging. Email support@crazypawz.com with your order number and we will send return instructions. Customers cover return shipping.

What if my order arrives damaged or never shows up?

Email us within 30 days of the expected delivery date and we will replace it or refund you. Photos help but are not required.

Are your products safe for dogs?

Our silicone products are BPA-free and made from food-grade material. As with any toy or feeder, supervise your dog the first few times and replace anything that becomes damaged or chewed apart.

Can I change or cancel my order?

Email us within 12 hours of ordering and we will change or cancel it if it has not shipped yet.

Do you ship internationally?

Yes, with free standard international shipping. Delivery takes longer and any customs fees are the customer's responsibility.

How do I contact you?

Email support@crazypawz.com. We reply within 24–48 business hours, and a real person reads every message.