Refund policy
Return and Refund Policy
Last updated: June 2026
Thank you for shopping at CrazyPawz. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Returns
We accept returns within 60 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact us at support@crazypawz.com with your order number and reason for return. We will provide you with return instructions.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or opened
- Items damaged due to misuse or normal wear
- Perishable goods such as pet food or treats
- Sale or clearance items
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days and applied to your original method of payment.
Late or Missing Refunds
If you have not received your refund after 10 business days, please check with your bank or credit card company first. If you still have not received it, contact us at support@crazypawz.com.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at support@crazypawz.com.
Return Shipping
Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total.
Contact Us
If you have any questions about our return policy, please contact us at support@crazypawz.com.